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Ridgeview Medical Centre

CALL: 403 609 8333

PATIENT PORTAL LINK

Ridgeview Medical Centre

Dedicated to your health.

CALL: 403 609 8333

PATIENT PORTAL

New Location:

Timberstone Mountain Lodge

1404 Spring Creek Gate, Canmore
Visit us at Spring Creek Integrated Health
July 2024 - We Have Moved!! (Temporarily)
Ridgeview Clinic will be closed for renovations until further notice.
 
We are now operating out of Spring Creek Integrated Health at 1404 Spring Creek Gate in Canmore! Our contact details and hours of operation will remain the same.
 
Thank you for your patience and understanding during this transition and if you need any assistance please reach out and our team will be happy to assist you.
 
Thank you,
Ridgeview Medical Centre
 
 
May 2024 - Welcome Dr. McNamee

Ridgeview Clinic is excited to welcome Dr. Dave McNamee as a panel partner to assist Dr. Brandon Hone with his patients. This will help provide better access to care and shorter wait times.

 
Location: Spring Creek Integrated Health
Address: 1404 Spring Creek Gate, Canmore
Effective: June 11, 2024
 
Availability:   Dr. Brandon Hone            Dr. Dave McNamee
                          Tues & Wed                       Wednesdays
                           9am - 4pm                         9am - 4pm   
 
                           Occasional                          Thursdays
                           Thursdays                              1-5pm
                              5-9pm
 

Please note that we are not taking on any new patients at this time as this partnership is specifically for panel sharing only.

If you have any questions or for more info please contact us and our team will be happy to assist you.

Thank you,
Ridgeview Medical Centre
 
 
April 2024 - Online Booking
We have now opened up online booking for all of our physicians, however, patients must have a family doctor located at the clinic in order to book with the physicians. Otherwise, our nursing appointments are open to anyone with a family doctor or not.
 
To access online booking you will need to be registered with our Ava Connect Patient Portal. If are not yet registered, please call, This email address is being protected from spambots. You need JavaScript enabled to view it. or come into the clinic to have one of our front desk staff email you a registration link. 
 
If you have any questions, our team will be happy to assist you.
 
Thank you,
Ridgeview Medical Centre
 
 
March 2024
Ridgeview Medical Centre is sad to announce that Dr. Ruth Eeles will be leaving her practice in Canmore as of May 31, 2024. 
 
Dr. Eeles has sent out a notification to each of her patients personally, stating what an honour and a privilege it has been to serve as a family physician in this great community. Although we will miss Dr. Eeles and her compassionate care very much, we understand that as life brings about changes, it is necessary to embark upon a new and exciting chapter. 
 
Ridgeview Medical Centre is committed to providing continuity of care to ensure a smooth transition during this time of change. Dr. Eeles will work closely with our other physicians and healthcare providers to facilitate the transfer of your medical records should you find a new family physician. Additionally, Dr. Eeles may offer sporadic coverage as a locum for the months of June, July, and August. Details regarding this coverage will be posted as soon as they become available.
 
Ridgeview Medical Centre also offers access to evening and Saturday walk-in clinics to ensure continued access to healthcare services. While change can be challenging, we will continue to work diligently to recruit new doctors as aggressively as possible.
 
Ridgeview Medical Centre is also able to maintain your records should you not locate a new physician in the community and will place Dr. Eeles' patients on our waitlist for incoming physicians.
 
If you have any questions or concerns about this transition, please do not hesitate to reach out to our front desk. Our staff is here to assist you in any way we can.

Thank you,
Ridgeview Medical Centre
 
 
February 2024
Online bookings are now in effect for Dr. Morin, Dr. Barrick and our Nursing team!
 
Please note: Dr. Grundling is no longer accepting new patients.
 
 
Sexual Health Clinic Coming March 19, 2024
 
    - STI Treatment/Testing
    - PrEP Consults
    - PAP Smear
    - Contraception
    - Compassionate Support for Sexual or Domestic Abuse
 
    * STI services are covered without healthcare 
 
 
DECEMBER 2023 - NEW PATIENT PORTAL
Our New Patient Portal is Now OPEN!
 
Ava Connect is now live  - register today!
 
Patients will have access to their results, forms, past appointment history, and much more! Ava Connect also has a messaging feature that patients and the Ridgeview staff can use at any time to message back and forth.
 
To register for our new Ava Connect patient portal - please call, email or come into the clinic to have one of our front desk staff email you a registration link. Please note that this link expires after 5 days. If you have already asked for a link to be emailed and it is now expired - please contact the office again to resend the registration link. 
 
Thank you! 
The Ridgeview Team 
 
 
Clinic Hours and Policies

HOURS: 

Ridgeview Medical Centre has evening and weekend walk-in clinic. Below are our new clinic hours, effective July 1, 2023.

FAMILY PRACTICE

Monday to Thursday
9am - 5pm

Fridays
9am - 4pm

*Excludes Statutory Holidays

 

WALK-IN CLINIC

Monday to Thursday
5-9pm

(Check-in starts at 4:30pm)

Fridays
9am - noon

(Check-in starts at 8:30am) 

Saturdays
10am - 4pm

(Check-in starts at 9:45am)

*Excludes Statutory Holidays

 

POLICIES: 

Walk-in Policy: 

Walk-in patients are served on a first-come-first-serve basis. If you require immediate medical attention, please seek care at Canmore General Hospital or Banff Mineral Springs Hospital.

Please DO NOT show up before the check-in time starts - you will not be placed in line until the start time. Our hallway is shared with other great businesses in town, and we do not want to clog up their entryways. 

Upon arrival for the walk-in clinic, please take a number and have a seat. If you have been to our clinic before, one of our team members will call out your number shortly. If you have not been to our clinic before, please grab a New Patient Form and fill it out while you wait. 

Once your number has been called, we will book you in to see the doctor between the walk-in hours posted for the day. Please note that only one doctor is working per walk-in shift, therefore the appointments fill quickly. 

Once your appointment is made, you are welcome to leave the clinic until your allotted appointment time. 

Same-Day Visit Policy: 

Now that we have opened our walk-in clinic, we have stopped offering same-day appointments on the days that we are running the walk-in clinic. 

Masking Policy:

As per Alberta Health Services policies, we are lifting our mandatory masking requirement EFFECTIVE March 24, 2023.

A mask is only required in the following situations:

  • A patient with the following symptoms MUST wear a mask:
    • Sore throat
    • Runny nose
    • Sneezing
    • New or worsening cough
    • Shortness of breath or difficulty breathing
    • Temperature equal to or more than 38°C
  • Masks will be worn by physicians and staff when unable to physical distance from a symptomatic patient.
  • Masks may also be worn based on personal comfortability, for all patients, staff and physicians.
  • Masks must be worn if you have had a positive covid test in the past ten days, regardless of whether you currently have symptoms.

We thank all of our patients, physicians, staff and community for following the masking regulations for the last 3 years. We appreciate your diligence in keeping us and our community safe. 

Unassigned (Walk-in) Patients:

Ridgeview Medical Centre is a family practice and offers a walk-in clinic on evenings and weekends.

Walk-in rules apply:

  • Patients must attend the clinic in person to book and will be assigned an appointment on a first-come-first-seen basis.
  • Appointments are booked same-day only and cannot be booked in advance. 
  • Unassigned patients who do not return at their assigned appointment time will lose the ability to book ahead in the future and may be required to wait in the clinic for any future appointments. Additional missed appointments will result in dismissal from the clinic.
  • New patients must complete a New Patient Form and provide a copy of their Provincial Health Card at the time of booking. Photo ID may also be requested. 
  • Please note: If you cannot provide a valid copy of your Provincial Health Card, or if you have Quebec Healthcare, you will need to pay for your appointment.  We are unable to confirm coverage for visitors from other provinces. 
  • Some services, such as travel-related appointments or third-party medical forms, are not covered by Alberta Health Services and may incur a fee.  
  • If you have cold or flu symptoms that you suspect may be related to COVID-19; please call to discuss before attending the clinic in person.   
FOREIGN CITIZENS TRAVELLING IN CANADA

Physicians at Ridgeview Medical Centre can see non-Canadian residents on a walk-in basis. 

The base fee for non-Canadians is $175 per appointment. Additional fees may be charged based on the complexity of the appointment.  

Please note: we are not able to perform x-rays or lab work on-site, nor can we bill directly to your travel insurance.

  • WALK-IN CLINIC HOURS, effective July 1, 2023

    Monday to Thursday: 5-9pm 

    Friday: 9am-noon

    Saturday: 10am-4pm

    Sunday & Statutory Holidays: CLOSED

Opening Hours

If you are experiencing symptoms associated with COVID-19, or if you are a household contact of a positive case, please do not attend the clinic in person.

Due to increased phone activity, our phone lines are extremely busy.  If you cannot get through, please try calling back later.

Phones may periodically be switched off during the weekday lunch breaks, or if busy during Saturday walk-in clinic hours.  If you receive the closed message during advertised open hours, please try calling back later.

  • Monday:

    9am - 5pm

  • Tuesday:

    9am - 5pm

  • Wednesday:

    9am - 5pm

  • Thursday:

    9am - 5pm

  • Friday:

    9am - 4pm

  • Saturday:

    10am - 4pm

  • Sunday & Stat. Holidays:

    CLOSED

  • Walk-in Hours:

    Mon-Thurs 5 - 9pm

    Fridays 9am - noon

    Saturdays 10am - 4pm

Contact Us

If this is a medical emergency, call 911.

  •    (403) 609 8333
  •    (403) 609 3666
    •    This email address is being protected from spambots. You need JavaScript enabled to view it.
  • After-hours cancellations:
      (403) 609 9596

After Hours

In a medical emergency, please call 911. 

24hr emergency departments are also available at Canmore General Hospital and Banff Mineral Springs Hospital.

For after-hours, non-urgent health advice, or for information about health services in your area, call MyHealth.Alberta.ca, toll-free at 811

Address

We have moved!

We are now located in the Timberstone Mountain Lodge in Spring Creek

1404 Spring Creek Gate, Canmore, AB

Please note:  Phone lines are closed during lunch breaks, Mon-Thurs 12:30-1:30pm and Fridays 12-1pm, and closed on Saturdays.